海外配送說明 Global Shipping

2018/06/15
海外配送說明 Global Shipping
頤坊線上購物「海外訂購與配送服務」開通囉! 即日起,您喜愛的商品可以透過線上訂購,送達全球13個國家

海外訂購與配送說明  

【配送國家】

香港、澳門、中國大陸、新加坡 、馬來西亞、泰國、菲律賓、印尼、越南、日本、韓國 (南韓)、英國、澳大利亞共13個國家。 

【購物流程】

1. 選擇商品: 頤坊線上購物提供眾多優質商品,選定您想購買的商品後,按下「加入購物車」 或「立即結帳」。消費滿額可另在「確認購物車」頁面下方的「滿額加購專區」,勾選喜歡的優惠加購商品與相關配件等。

2. 登入會員/註冊帳號: 輸入手機號碼與國碼,並設定密碼或使用Facebook帳號登入,即可開始結帳。

3. 選擇付款/運送方式: 請核對商品明細,確認無誤後,以信用卡付款並勾選運送方式。

4. 填寫收件人資訊: 完整填寫收件人姓名、電話、信用卡資料,並按下「送出」鍵完成訂購程序在您完成訂購程序後,系統會自動發出訂單通知簡訊和通知信至您的電子信箱。您也可以至「我的帳戶-訂單查詢」,確認訂單狀況。

5. 收到商品:訂單寄送/到貨時間依商品及收件地址而有所不同,寄送時間以物流公司公告為主。

【配送方式】

1. 國際快捷EMS: 可配送至香港、澳門、中國大陸、新加坡、馬來西亞、泰國、菲律賓、印尼、越南、日本、韓國 (南韓)、英國及澳大利亞。

2. 順豐速運: 可配送至香港、澳門、中國大陸、新加坡、馬來西亞、泰國、越南、日本、韓國 (南韓)及澳大利亞。

3. 海郵包裹: 可配送至中國大陸、新加坡、馬來西亞、泰國、印尼、越南、日本及澳大利亞。

【運送說明】

1. 本網站商品價格及寄送運費均以新台幣計算,使用海外信用卡結帳時,交易手續費、匯率與退款手續費依發卡銀行規定。如有任何疑問,請與您的信用卡發卡銀行聯繫。

2. 商品運費包含運送費用、出口報關費用及運送手續費。

3. 各國可能依進口關稅規定,核定貨物是否需要繳交關稅、消費稅。當商品受到抽檢,其費用將由收件人負擔。若收件人不願取貨,相關費用或貨件遭銷毀、退回之損失,亦由訂購人自行負擔。部分商品可能有無法配送或清關等問題,建議您在訂購之前,先行確認商品是否可送達至指定國家後,再行購買。

4. 凡於台灣時間 (CMT+8) 週一至週五下午3:00前下訂,於當天安排出貨,如遇例假日將順延至下一個工作日出貨。

5.頤坊提供國際快捷、順豐速運、海郵包裹3種運送方式,運費依訂單總重量計算,寄送時間以物流公司公告為主。

6. 順豐速運不提供刀具、液體類 (染料、邊油、黏著劑、保養品等)、易燃物等商品的運送服務,下單前請詳閱產品說明。

7.易燃物品、揮發性等商品,僅提供海郵包裹運送服務; 部分國家、地區不提供海郵包裹服務,請確認後再行購買。

8. 海外宅配運費會依商品總重量公斤(kg)計算,訂購商品前請先參考運送地區對應重量級距,請參考各產品頁運費表。

【海外退換貨】

海外運送不提供線上退貨服務,如有任何疑問請於台灣時間週一至週五 (CMT+8) 9:00-12:00/13:30-18:00 (例假日除外) 來電與客服聯繫+886-2-87978277e-mailsales@ivan.leathercraft.com.tw

INTERNATIONAL SHIPPING

Ivan Leathercraft ships products internationally, available product lines, shipping rates and fees vary depending on the delivery address for your order.

Countries

Hong Kong, Macau, China, Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, Japan, South Korea, the United Kingdom and Australia.

Order

1. Select Product: Select the product you want to purchase, click on “Add to Cart” or “Checkout”. You can choose to add additional items at a discounted price at the shopping cart page if your purchase exceed certain amount.

2. Login/ Register: Enter your country code, mobile number, and set a password for a new account or login using your Facebook account to start checkout.

3. Payment/Shipping: Confirm your order, pay by credit card and select your preferred delivery method. Fill in recipient info and press “send” button to complete the ordering process. (After you’ve completed the ordering process, the system will automatically send an order notification via e-mail/ text. You can also go to “My Account- Order” to check your order status.)

4. Receive Goods: The delivery time depends on the delivery address, please refer to the logistic company for estimated arrival date.

Delivery

1. Express Mail Service (EMS): Available for Hong Kong, Macau, China, Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, Japan, South Korea, United Kingdom and Australia.

2. SF Express: Available for Hong Kong, Macau, China, Singapore, Malaysia, Thailand, Vietnam, Japan, South Korea and Australia. (SF Express does not provide shipping services for cutters, liquids such as dyes, edge paints, adhesive, leather care and flammable items.)

3. Sea Mail Parcel: Available for China, Singapore, Malaysia, Thailand, Indonesia, Vietnam, Japan and Australia.

Customs, Duties and Taxes

1. The freight is calculated based on the total weight (kg) of the shipment. Please refer to the fright page located on each product page.

2. Prices and shipping costs are calculated in Taiwan Dollars (NTD). When using overseas credit cards for payments, transaction fees, exchange rates and refund processing fees are subject to the issuing bank regulations. If you have any questions, please contact your bank.

3. Shipping costs include shipping, export declaration and handling fees.

4. Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Ivan Leathercraft has no control over these charges, nor can we predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

5. Orders placed between Mondays to Fridays before 3:00pm Taiwan Time (CMT +8) will be processed the same day (except holidays).

6. Flammable and volatile products can only be shipped via Sea Mail.

Returns

We do not provide online return for overseas shipments. If you have any questions or inquiries please contact customer service at +886-2-8797-8277 or e-mailsales@ivan.leathercraft.com.tw between Mondays to Fridays 9:00am-12:00pm/ 1:30pm-6:00pm Taiwan Time (CMT +8).